| Course Objectives |
Course Outcomes |
- To refresh and enhance your effective and objective listening skills.
- Accurately retrieve and record specific information as you listen and read and follow the question stem.
- Anticipate content by understanding the objectives of verbal exchanges and different accents.
- Analyse and interpret workplace presentations to understand different perspectives.
- Improve to grasp the main ideas by using critical thinking to interpret viewpoints.
- Key Skills: Active listening, listening for detail, identifying key words, recognising synonymous and inferential language, understanding the gist in various scenarios.
| - Achieved greater understanding and unbiased interpretation, improving interactions and collaboration.
- Increased accuracy in capturing key details, enhancing response quality and comprehension.
- Improved ability to predict and understand core messages in conversations, regardless of accent, for more effective communication.
- Strengthened skills in extracting and interpreting key points from presentations, leading to better professional insights and contributions.
- Enhanced ability to analyse and understand diverse perspectives, aiding in better decision-making and problem-solving.
- Key Skills: Proficiency in active listening, listening for detail, identifying key words, recognising synonymous and inferential language, and understanding the gist in various scenarios.
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| Course Objectives |
Course Outcomes |
- To speed up the process of Skim/Scan, to use textual features by developing proficiency and in effectively locating information.
- Develop ambiguity tolerance when reading texts to understand the verb tense/grammar use in communication dynamics.
- Extend the vocabulary to critically analyse how writers develop meaning.
- Develop question comprehension and how to understand the question and inference/ synonymous language.
- Skills - Skim and Scan, reading for detail, understanding the gist of the text, identifying key word phrase, synonymous and inference language.
| - Enhanced ability to quickly find and utilise relevant information within texts, improving efficiency and comprehension - Skim/Scan technique.
- Increased comfort in understanding varied communication styles and contexts, leading to better adaptability and interpretation.
- Strengthened skills in understanding and interpreting the underlying messages and techniques used by writers, enhancing critical thinking.
- Improved ability to accurately interpret questions and identify implied meanings, leading to more precise and effective responses.
- Developed skills such as Skim and Scan, reading for detail, understanding the gist of the text, identifying key word phrase, synonymous and inference language.
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| Course Objectives |
Course Outcomes |
- To develop the ability to write clearly, concisely, and accurately using case notes.
- Acquire skills in selecting, organising, and prioritising information using SOAP/ISBAR skills
- Enhance proficiency in using language appropriately, and accurately from Purpose to content of the letter, making a good first impression.
- Develop good understanding of the structure of formal letter and presenting details in sequential manner
- Develop formal language, and the art of clubbing key information to construct sentences into paragraphs.
- Skills - formal language, structured writing, information gathering from case notes and clubbing key notes to construct sentences in a paragraph
| - Enhanced ability to communicate clinical information clearly and efficiently, improving the quality of patient care and collaboration within healthcare teams.
- Improved level of extracting relevant information using SOAP/ISBAR working through clinical case notes.
- Improved ability to write structured, coherent formal letters, ensuring clear and effective communication in purpose and content of the letter.
- Enhanced use of formal language when conveying multiple information through clubbing of key notes, to construct sentences into paragraphs.
- Skills: Formal language, structured writing, gathering information from case notes, synthesising key points into coherent paragraphs. Mastery of these skills results in improved written communication, better organisation of information, and more effective presentation of ideas.
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| Course Objectives |
Course Outcomes |
- To strengthen participants' ability to communicate effectively across diverse healthcare settings.
- Master active listening and responsive communication to enhance patient care delivery.
- Cultivate clear, fluent, and precise verbal communication skills for giving advice and instructions using appropriate language.
- Learn to build rapport with patients to provide better support and guidance would help in information gathering, giving using the right tones.
- Maintain a balanced approach between speaking and active listening.
- Key Skills: Good grammar, fluency in speaking, building rapport, gathering information, providing information, and adhering to role play timelines.
| - Able to effectively navigate various healthcare environments, improving patient interactions and collaboration with colleagues.
- Enhanced active listening skills and fluency when articulating patient condition based on clinical scenarios.
- More effective and engaging communication, ensuring that patients feel heard and understood, when encouraging opened ended questions and use of right tones.
- Developed stronger patient relationships, fostering trust, showing empathy and understanding when giving information.
- Key Skills: Good grammar, fluency in speaking, building rapport, gathering information, providing information, and adhering to role play timelines. Mastery of these skills results in better communication, effective information exchange, and enhanced performance in role play scenarios.
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